Faithorn Farrell Timms

Done well, these can deliver a transformation in service to residents, as well as delivering strategic benefits and learning to the managing organisations. However, they often come with a set of challenges and risks unlike anything your in-house teams may have seen before, which need to be understood and managed from the start.

You can learn from our practical experience of negotiating and operating complex housing management contracts. We advise on:

• building focused, high-performing teams with the skills, passion and culture to transform the service and deliver on your promises
• negotiating and pricing contracts, making sure the contracts work for you  
• understanding, managing and mitigating risk
• effective performance monitoring and reporting systems so that you, your team and the client know how things are going
• managing key relationships with the client
• importing positive practice and learning back into mainstream services, thus driving innovation and change