London & Quadrant Housing Trust

London & Quadrant Housing Trust Capital & Cyclical Investment Programme

the project

Faithorn Farrell Timms (FFT) were appointed to provide Project Management and Contract Administration services in respect to year six of a seven-year capital and cyclical investment programme.

Our client had previously sourced this requirement in-house but, following a large stock transfer from East Thames Housing Association, London & Quadrant’s objective was now to bring the newly acquired stock inline with their own in standards of decency.

Works under the capital programme comprised replacement kitchens and bathrooms, re-roofing, window installations and structural improvement. Works under the cyclical programme was internal and external redecoration.

our role

As Project Manager and Contract Administrator, our role included the management of the main contractor, coordinating and agreeing programmes of work, calculating cash flow forecasts, evaluating contract values per property and work stream, ensuring adequate liaison with the residents.

We would undertake regular technical inspections of works in progress, reviewing and certify monthly interim valuations against progress and attend formal handover. Our remit included the monitoring of and attending to resident enquiries and comments, and in particular, handling the backlog of complaints received prior to our appointment.

We advised on further works and improvements, often utilising the services of our structural engineers. We attended to neighbourly matters where Party Wall awards were required and oversaw the S20 Leasehold Consultation process.

the challenges

Prior to our appointment, the contractor had was tasked with self-certification of the works, with limited client intervention.  Consequently, a significant backlog of queries and complaints had accumulated, many of which remained unresolved. There was a lack of information in relation to the stock transfer and works completed prior to our appointment, therefore resolving many of the issues proved challenging.

As part of the cyclical programme, FFT were instructed to oversee the S20 Leaseholder Consultation process. This occured during the introduction of the GDPR Regulations thus protection of sensitive information was vital.

Another challenge was the review of the specification of materials. With value engineering, a number of materials being used were not best value for money and did not necessarily achieve the new requirements of L&Q’s standards.

The pricing of the component replacements was also an area of review, where items were priced in a bespoke manner in some instances rather than based on an agreed NHF schedule of rates.

the solution

FFT established a dedicated email address to which all queries where directed and, through using this, we constructed a comments and complaints log for regular review and monitoring. A dedicated team oversaw and administered the S20 Leaseholder Consultation process and we appointed a Quantity Surveyor in respect of monthly interim valuations.

We reviewed the specification of materials and replaced inappropriate materials with those that achieved the requirements of L&Q’s standards, negotiating the costs and ensuring best value for money.

The pricing of the component replacements was reviewed, where items were subsequently re-priced and based on an agreed NHF schedule of rates

added value

We supported L&Q throughout the process, ensuing that the management of property data was always correct and up to date, often checking through all party’s data so that there was commonality. We dealt with the alignment of any rogue data.

The project management aspects of our services ensured not only a contract administration service, but also the management of the communication between the residents, client’s Neighbourhood officers, contact centre, leasehold managers, project surveyors, and senior manager together with the contractors RLO, QS and administrative staff.

With many parties forming the stakeholders in this contract and the daily email and telephone traffic, FFT delivered these services to a successful conclusion of a significant stock investment programme.