Metropolitan Thames Valley Housing Association

Stock Condition Survey for Metropolitan Thames Valley Housing

The Project

Metropolitan Thames Valley Housing appointed FFT to undertake stock condition surveys to a selection of its housing assets. The inspections were required to support MTVH’s objective of augmenting and improving the quantity and quality of strategic data held for the property portfolio.

This will improve intelligence about the financial performance of assets and to help shape short, medium and long-term investment decisions.

Our Role

  • To conduct 7,400 surveys over 3 phases from a target list of 16,000 properties.
  • To collect key and relevant information on the construction form, components, materials and condition of the housing stock
  • To assess the compliance of the housing stock with The Decent Home Standard
  • To collect energy data
  • Programme the survey inspections and make access arrangements with residents.
  • Utilise the Promaster Mobile tablet based software.
  • Provide data for direct import into MTVH’s asset management database.
  • To provide a summary analysis report output.

The Challenges

In the early stages of the project we encountered software problems with Promaster Mobile, whereby data was not fully uploading to the main database and an interface with the housing management system was overwriting component data submitted by surveyors at regular intervals.

The Solution

Due to time constraints, a decision was taken to design a work around system using Google Forms rather than to suspend the surveys. By mirroring the Promaster survey design and options into online forms we provided a reliable means of capturing survey data in a format that was easily mapped for import back into the system.

Even though the online forms meant we had a reliable method to capture data, our client did not have real time awareness of the surveys carried out. To keep our client up to date on survey completions, we increased our progress report frequency. We provided exports of validated data at the end of each phase of the project.

Added Value

We had an open line of communication with the Client’s planned works team and assisted them whenever we could to accommodate specific survey requests to properties where they had component replacement queries from residents.

We procured the project through a direct call off from Lot 3 – Asset Management Surveys of the South-East Consortium (SEC) Framework. This saved Metropolitan Thames Valley the time to undertake a selection process and as we paid a levy from our fees direct to SEC, there was no cost to our Client for the procurement.