A multi-disciplinary housing improvement programme involving building surveying, quality assurance, contract administration, M&E upgrades, retrofit measures, resident engagement, contractor monitoring, programme governance, cost monitoring and value for money engineering.
The client
Royal Borough of Greenwich commissioned a major planned maintenance programme across the Evelyn Estate to improve the condition, energy performance and longevity of its housing stock. The works formed part of a wider investment programme focused on delivering improvements to occupied homes while maintaining quality and resident satisfaction throughout delivery.
The project
The £13.8m programme included roof covering renewals, replacement windows and doors, loft and cavity wall insulation, electrical upgrades, boiler replacements, ventilation improvements and associated repairs across properties throughout the estate. Given the scale of the programme and the range of workstreams involved, the client required independent quality and capital investment assurance to help safeguard the value of its investment and ensure works were delivered to the required standards. FFT was appointed to provide integrated project support throughout delivery, helping the client maintain oversight of quality, cost, programme performance and specification compliance across a complex programme of works.
Our role
FFT provided Contract Administration, Cost Consultancy, Quality Inspection and Clerk of Works services throughout the programme. Our team undertook regular site inspections, monitored workmanship, reviewed completed installations, identified defects and snagging items, and verified that works were completed in accordance with project requirements and specifications. We worked closely with both the client and contractor to ensure quality remained a priority throughout delivery, while also administering contractual processes, monitoring programme performance and providing independent reporting to support informed decision-making.
Services provided
The challenges
Maintaining consistent quality across a large programme of occupied homes required careful monitoring and regular site presence.
The project involved multiple work streams, changing site conditions and property-specific challenges, all of which needed to be managed while keeping work progressing and minimising disruption to residents.
The client also required assurance that significant public investment was being spent effectively and that completed works would achieve the intended asset life, energy performance improvements and long-term lifecycle value.
FFT recognised that delivering value for money extended beyond the initial capital expenditure. Through independent inspections, early defect identification and proactive issue resolution, we helped minimise rework, avoid unnecessary costs and protect programme efficiencies across multiple workstreams.
Added value
FFT’s involvement extended beyond traditional Clerk of Works and inspection services. Through the integration of contract administration, quality assurance, technical oversight and programme monitoring, we helped the client maximise value from a £13.8m capital investment programme.
Our proactive approach identified issues early, reduced the risk of rework, monitored contractor performance and provided independent verification before completion. This supported cost certainty, protected programme budgets and helped ensure funds were directed towards delivering lasting improvements rather than corrective works.
By providing a coordinated service spanning technical, quality and programme functions, FFT gave Royal Borough of Greenwich confidence that quality, programme and value for money objectives were being achieved simultaneously.
The project also delivered wider community benefits through the involvement of Charlton Athletic Community Trust (CACT), including the refurbishment of a local junior football club clubhouse. This helped enhance facilities for local young people and supported the long-term sustainability of grassroots sport within the community.
The outcome
FFT supported the successful delivery of the planned works programme through a structured quality assurance approach.
Our inspection regime helped maintain standards across multiple work streams, supported effective defect management and provided independent verification of completed works, contributing to improved outcomes for both the client and residents.
FFT supported the successful delivery of the planned works programme through a structured quality assurance and project oversight approach. Our inspection regime helped maintain standards across multiple workstreams, supported effective defect management and provided independent verification of completed works, contributing to improved outcomes for both the client and residents.
FFT played an important role in the successful delivery of our planned works programme. Their quality assurance processes, robust inspections, and independent verification of completed works helped maintain high standards throughout the project. Their support enabled effective defect management and gave both the client team and residents confidence in the quality of the finished works.
Ian Conquest Programme and Quality Manager at Royal Borough of Greenwich